Endell Shipping Limited

Delivery Terms & Conditions

Many thanks for choosing Endell Shipping Limited to deliver your products.

These are the terms on which we will supply delivery services to you (Delivery Terms). If you require any assistance with your delivery please contact us at enquiries@endellshipping.com.

When will my order be shipped, and how much will it cost?

Country Shipping Cost (via UPS or Royal Mail) Estimated Delivery Period*
UK £5 5-7 working days
IRELAND £10 5-7 working days
AUSTRALIA £20 7-10 working days
AUSTRIA £15 5-7 working days
BELGIUM £10 5-7 working days
BOSNIA-HERZEGOVINA £15 5-7 working days
CROATIA £10 5-7 working days
CZECH REPUBLIC £10 5-7 working days
DENMARK £10 5-7 working days
ESTONIA £10 5-7 working days
FRANCE £10 5-7 working days
FINLAND £15 5-7 working days
GERMANY £10 5-7 working days
GREECE £10 5-7 working days
HUNGARY £10 5-7 working days
ICELAND £20 5-7 working days
ITALY £15 5-7 working days
JAPAN £20 7-10 working days
LATVIA £10 5-7 working days
LITHUANIA £10 5-7 working days
LUXEMBOURG £10 5-7 working days
MONACO £10 5-7 working days
NETHERLANDS £10 5-7 working days
NORWAY £20 5-7 working days
POLAND £10 5-7 working days
PORTUGAL £15 5-7 working days
ROMANIA £10 5-7 working days
RUSSIA £20 7-10 working days
SLOVAK REPUBLIC £10 5-7 working days
SLOVENIA £10 5-7 working days
SPAIN £10 5-7 working days
SWEDEN £15 5-7 working days
SWITZERLAND £20 5-7 working days

*Please note that 'working days' means Monday to Friday between the hours of 10am - 5pm GMT (excluding public holidays in the UK and in the country to which the products will be delivered). If you place an order on a retail partner's website before 3pm (UK time) on a UK working day, then we will dispatch the order that day and if you place an order on a retail partner's website after 3pm (UK time) on a UK working day, or on a weekend or UK public holiday, then we will dispatch the order the next UK working day.

*However, if you are placing an order during a retail partner's 'drop', please allow some extra time for your order to be processed and dispatched. Typically, orders placed during these high volume times are dispatched the following Wednesday. The above delivery windows still apply.

We will naturally take all reasonable measures to ensure that the products are delivered to you within the estimated delivery period but please note that delays may occur due to factors beyond our control (see the section What happens if my delivery is late or not delivered?).

I live outside the EU. Will I have to pay customs duties or taxes?

You will be responsible for any customs duties or taxes and any other customs requirements when importing products into a country outside of the EU. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties or taxes, nor are we responsible for any parcels returned for unpaid customs duties or taxes and we will not issue refunds under these circumstances.

Are there any countries that you don't deliver to?

We do not ship any Palace Skateboards products to the United States of America or Canada. Please visit the US Palace Skateboards website or that of the relevant retail partner to purchase products for delivery to these countries.

When do I pay the delivery charges?

If you choose to use Endell Shipping when placing an order on our retail partner's website, you must pay the delivery charges when paying for your order.

What happens if my delivery is late or not delivered?

On occasion, delays in delivery may be experienced due to circumstances beyond the control of us or the courier company.

If your package has not been delivered within our estimated delivery times, please firstly check that the courier company has not attempted a delivery when you were out. All shipped packages require a signature and may be being held at your local collection office.

Should you suspect your order to have been lost by the courier company, please contact us at enquiries@endellshipping.com and we will be happy to investigate on your behalf.

Please note that in the unlikely event of the courier company losing your order we are required to allow the courier a certain period of time to investigate any loss and confirm failure to deliver. Please contact us for information on this timeframe. In the event of your order being lost, our retail partner will refund you the amount you paid for the products ordered on their website and we will refund you the amount you paid for delivery. Although please note that we are unable to process any refunds before the courier has had the opportunity investigate.

Who will deliver my parcel?

UPS or Royal Mail courier services.

How do I track the progress of my order?

Once we have posted your order, we will send you a dispatch email confirming that your order is on its way. If your order does not arrive within our stated delivery times, please see the section above What happens if my delivery is late or not delivered?.

Will I have to sign for delivery?

For security reasons we will usually require dispatched packages to be signed for on receipt of delivery.

If you're not at home when the courier company deliver, they may leave your package with a friendly neighbour or will leave you a card so you can rearrange delivery or pick up from your local collection office.

What are your contact details?

You can contact us at enquiries@endellshipping.com, or by telephone on 0208 805 0415 between 10am to 5pm GMT weekdays (excluding public holidays).

How do I cancel my order?

We only deal with the shipping of goods ordered from our retail partners. If you wish to cancel your order, please see the relevant section of the retail partner's website for more details.

What is your returns policy?

We only deal with the shipping of goods from our retail partners. If you wish to return your goods, please see the relevant section of the retail partner's website for their returns policy. Please do not return Palace goods to Endell Shipping.

How we handle your personal information

Any personal data you provide to us, or that is provided to us by our retail partners for the purposes of delivering your products will be handled and protected by us in accordance with the General Data Protection Regulation (GDPR) 2018. For the purposes of the GDPR, the data controller is Endell Shipping Limited (registration no. ZA158003).

This data includes your name, address details, email address, and telephone number.

The legal basis under which we process your personal data is ‘Performance of Contract'. Meaning, we only process your data in order to carry out the contract created between us when you place an order on our one of our vendors' websites.

For more information on GDPR, and your rights relating to handling of your personal data, please visit the Information Commissioner's Office website at: https://ico.org.uk/

By proceeding to use our delivery services, you consent to our use of your personal information, as follows:

If you have any further questions about how we handle your personal data, please contact us at: enquiries@endellshipping.com

Other important terms

Please note that:

Version 2, February 2018